Analytics & Reporting

BuoyForms provides built-in analytics for every form — no third-party tools needed.

Form Analytics Dashboard

1. 1

   Open a form from your forms list

   Navigate to Forms in the sidebar and click the form you want to analyze. ::

2. 2

   Click Analytics in the form navigation

   The analytics dashboard loads with an overview of your form's performance. ::

Overview Metrics

Metric	Description
Total Submissions	All-time response count
Completion Rate	Percentage of people who started and finished the form
Average Completion Time	How long respondents take to complete the form
Submissions Over Time	Daily/weekly/monthly trend chart

Field-Level Analytics

For each field in your form:

• Response distribution — how answers are spread across options (for choice fields)
• Average score — mean value (for rating, NPS, CSAT, CES fields)
• Drop-off rate — what percentage of respondents abandon at this field

NPS Analytics

If your form includes an NPS field, the analytics dashboard shows:

Metric	Description
NPS Score	The calculated Net Promoter Score (-100 to +100)
Distribution	How many detractors, passives, and promoters
Trend	NPS score over time

Understanding NPS scoring

NPS is calculated by subtracting the percentage of detractors (0-6) from the percentage of promoters (9-10). Passives (7-8) are not included in the calculation but are shown in the distribution chart. A score above 0 is generally positive, above 50 is excellent, and above 70 is world-class.

CSAT Analytics

For CSAT fields:

• CSAT Score — percentage of satisfied respondents (4 or 5 out of 5)
• Distribution — response breakdown by score

Exporting Data

CSV Export

1. 1

   Go to Submissions

   Open the submissions view for your form. ::

2. 2

   Click Export

   The export dialog opens with format and field options. ::

3. 3

   Choose CSV

   Select CSV as your export format. ::

4. 4

   Select the date range and fields to include

   Narrow the export to exactly the data you need. ::

5. 5

   Click Download

   The CSV file downloads to your computer. ::

Filtered Exports

Apply filters before exporting to get exactly the data you need:

Incomplete Sessions

Track respondents who started but didn't finish your form:

• See which page or field they abandoned on
• Identify friction points in your form
• Access partial submission data (if available)

Webhooks for Real-Time Data

Send submission data to external systems in real time.

1. 1

   Go to Settings, then Integrations, then Webhooks

   Navigate to Settings > Integrations > Webhooks in your form settings. ::

2. 2

   Click Add Webhook

   Start configuring a new webhook endpoint. ::

3. 3

   Enter the destination URL

   Provide the URL where submission data should be sent. ::

4. 4

   Select which events to send

   Choose from submission.created (when a new response is submitted) and submission.updated (when a response is edited). ::

5. 5

   Click Save

   The webhook activates immediately for new events. ::

Each webhook delivery includes the full submission data as JSON. Failed deliveries are retried automatically.

Advanced: Retry behavior

Failed webhook deliveries are retried with exponential backoff. BuoyForms attempts up to 5 retries over approximately 24 hours. If all retries fail, the webhook is marked as failed in the delivery log. You can manually retry failed deliveries from the webhook settings page.

Integrations